Major cloud provider outage affecting SMS and support chat

Incident Report for Waitwhile

Resolved

Amazon Web Services is having a severe outage affecting multiple services. This outage is affecting services Waitwhile rely on for sending SMS (Twilio) and customer support (Intercom).

As of 10.00 UTC Amazon Web Services have recovered and systems are back to normal.

Posted Oct 20, 2025 - 08:30 UTC